Is it possible that you opted out of creating an account?
For privacy reasons we allow users to opt out of creating an account for our website and app during checkout. If you mistakenly unchecked this option your wine pass will not display in the app (even if you create a new account afterwards). One way to check if this is the case is to visit the my account section of our website and see if anything displays in the Wine Passes or Orders section. Orders must be in a processing or completed state for the wine pass to display. If no orders or wine passes are shown even though you received a confirmation email this very well could be the case. Please submit a request using the form below and we can sort this out ASAP.
Is your Pass expired?
We only display active wine passes within our application. Therefore if your wine pass has passed its expiration date it will no longer display. To check if this is the case, please visit the my account section on our website to review your order. Passes will remain in the app through the end of the expiration date listed on your pass.
Did you purchase from a third party?
If you purchased from a third party (like groupon) or purchased a virtual gift card you will need to register your pass first.
Did someone else register on behalf of you?
Wine passes display for the account that was originally used to purchase and/or register the pass. If you would like a wine pass to show up in another account you can transfer an active pass using the transfer pass tab in the my account section.
Don’t worry. We’re here to help! Fill out the form below and we’ll get back to you with an answer right away.