My Wine Pass is not showing up in the app

First off, don’t worry! This is something that we can easily fix, but we may need some more information from you. Before contacting us, please read below and see if anything applies to your scenario.

Is your Pass expired?

We only display active wine passes within our application. Therefore if your wine pass has passed its expiration date it will no longer display. To check if this is the case, please visit the my account section on our website to review your order. Passes will remain in the app through the end of the expiration date listed on your pass.

Did you purchase from a third party?

If you purchased from a third party (like groupon) or purchased a virtual gift card you will need to register your pass first.

Did someone else register on behalf of you?

Wine passes display for the account that was originally used to purchase and/or redeem the pass. If you would like a wine pass to show up in another account please reach out to us using the form below. We will need the email that was used to place the order, the new email you would like to share the pass to, and the name on the pass you would like us to share.

Something else?

Please fill out the form below and we’ll get back to you with an answer right away. In the meantime we encourage you to use the PDF pass that was attached to your order email.


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